FAQ

Here are some few Frequently ask Questions, to provide you the best experience, if you have any Questions or Comments Feel Free To Contact Us at contact@kookecosmetics.com or Call Us at +1 760-428-9663

Where do you Ship From?

We ship from our warehouses & factories located in China. 

How Long will it Take For my items To Arrive?

Usually, it takes 5-15 business days for all orders to arrive. Shipping times vary based on customer location and product to product; Depending on the order and shipping location.

How long will it take to dispatch the order?

A: It will normally take up to 1-3 business days, while at peak times, it may take up to 5 business days to dispatch.

Do you Ship Worlwide?

Yes, We ship worldwide

Wich Currency will i be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to contact@kookecosmetics.com

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.